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F.A.Q

F.A.Q

Frequently Asked Questions :

Do I have to wait 20-30 days for my purchase to arrive as in other online store?

The short answer is NO!  We pay our Suppliers Extra in order for our customers to receive their order ASAP. You will not have to wait 20-30 days to receive your purchase! iiCandee Strives to deliver a wonderful & Happy Online shopping experience. Your Order is shipped within 1-3 business days and often within the first 24 hours, unless otherwise specified in your order.


How long does it take for an order to arrive?

Most items will arrive within 5-11 Days

Can I have a tracking number?

Yes, we will provide you with a tracking number via email as soon as your order is shipped. If for any reason you do not receive a tracking number via email please feel free to send us a message through our contact us form & we will be more than happy to help.

I ordered 2+ items, but only received one... where is my order?


We have a large range of products and not all are stocked in our warehouse, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. Please do not worry if you didn't receive all of your items at once, they are on the way.

Why have I not received any order confirmation details?

Sometimes customers accidentally enter their email incorrectly and this will cause our system to send the emails to an incorrect email. Rest assure that throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

If you believe you may have entered your email wrong please send us a message Via our Contact Us Form and we will fix it for you.

Why do I have to pay Customs/Duty fees ?

As many countries have different laws and regulations governing importing goods from overseas, we cannot provide specific information regarding customs fees. It is the generally the customers responsibility to be aware of, and pay, any customs/duty fees incurred as a result of making a purchase from iiCandee.